Détails ressource biomédicale locale

Numéro	184
Titre	How good is my maintenance service? - the question of evidence -
Rubrique	Environnement technique - Maintenance
Auteur	H. Halbwachs
Editeur	GTZ
Résumé	Quality assurance may be described as a cycle consisting of a code of practice (work standards) which receives feedback from a Monitoring & Evaluation (M&E) system backed by an information system. M&E systems use indicators, i.e. criteria which measure progress and success in terms of quality and quantity. M&E in maintaining health equipment is traditionally restricted to looking into the correct application of maintenance procedures and some more or less superficial cost aspects (process indicators). Safety checks of equipment, if performed, can also be regarded as a quality indicator. The latter is more an impact indicator, as e.g. average down-times of equipment. Conclusive cost indicators are virtually non-existent or not applied, but would be highly desirable.
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